Refund Policy

1. Full Refund of a Day Tour

For all bookings of day tours operated by (Our Company), a minimum of 72 hours' notice prior to your scheduled tour departure is required in order to receive a refund. If a cancellation is made with less than 72 hours' notice, no refund is given.

2. Full Refund With Limited Seating

Due to limited seating, we require that you cancel at least 72 hours before your departure time. This gives us the opportunity to fill your seat. If you choose to cancel before the 72 hours, we can offer a full refund or a voucher of equal value for a future experience with us. If you do not cancel prior to the 72-hour deadline, you will not receive a refund or voucher.

3. Staggered Refund

Cancellations made 14 days or more in advance of the tour departure will receive a 100% refund. If cancellations are made within 7 to 13 days, a 20% fee will be taken out of the refund. Cancellations made within 6 days to 72 hours will incur a 30% fee. To make sure bookings are available for other clients, no refunds will be permitted within 72 hours of departure.

4. Offer for Alternative Refund

At (Our Company), we understand that unexpected changes can occur. We will do our best to accommodate your needs. If your cancellation is at least 72 hours in advance of the event, you will receive a refund. If your cancellation is less than 72 hours in advance, you may receive a voucher to attend a future event, or you may transfer your ticket to a friend. This voucher must be used within 90 days.

* We hold the right for further explanation to cancellation policies.